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16x32 Solar Cover (P/N: P121632)

by HPI
SKU 125040012
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16x32 Solar Cover

  • Blue

(P/N: P121632)


Note: installation not included

Customer Reviews
1.0 Based on 1 Reviews
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Mel R.
Canada Canada
Solar cover

Unfortunately not a great overall experience. I bought this solar cover last year 2020 (I was asked to fill this out a year later) for our above ground pool that was a bigger size then the normal general size. The lady that did two clicks on her computer to order the item was great. The issue is the customer service is awful not once but twice as we have given them a chance to redeem the service but it was a fail. When the employees found out we were talking to them about our above ground pool they automatically declined service- test our water, for any tips etc. Unfortunately we only bought this pool as a tester to see how often our family was going to use it as it’s a BIG investment to get a in-ground pool. So now we are I in-ground pool customers and we’re happy to give our business and $70k to a company that does not judge customer by the cover. I will never go to them or recommend them and I have not done since last year. I have found a fantastic local family owned pool company that helped me with issues over the phone step by steps and to help me with any questions I had. That is what customer service is to me- feeling valued right when I walk in that door and not finding what I have or don’t have that makes what service I get. I’m sorry I had to write this review but it’s the truth and I will pass on my great service where ever I get it.